Shipping & Tracking

The delivery timeframes provided on our website are calculated according to location, package size, and shipping carriers’ transit times. Please note: The displayed dates are estimates only. In any event, we are committed to keeping you informed as updates become available, and to delivering the parts you need as quickly as possible.

"Business days" for ship-out or delivery timeframes refer to Mondays through Fridays only.  (Do not include Saturdays, Sundays, and holidays [that fall on a weekday] when counting business days.)

Example #1: Order has a delivery timeframe of 3-5 business days and tracking number shows the order left our warehouse on a Monday. Begin counting from the following business day (Tuesday). Assuming no holidays fall within the interval of 3-5 business days, you can expect your package to be delivered on Thursday, Friday, or Monday of the following week.

Example #2: Order has a delivery timeframe of 3-5 business days and tracking number shows that order left our warehouse on a Friday. A holiday falls on Saturday. Begin counting from Monday, which is the next business day. You can expect your package to arrive by Friday.

We do not process or deliver packages on Saturdays, Sundays, or holidays.

vigordiesel.com does not ship to PO Box, mailbox, and APO/FPO addresses. Orders placed with these types of addresses may result in delays.

There are a few important things to keep in mind:

Products may ship separately from different warehouses.

Available shipping methods vary depending on products and shipping destinations.

Merchandise that is in stock usually ships within 1-2 business days. Shipping time varies on items that are custom or made to order as they may have to be manufactured, painted, or assembled.

We currently ship to the contiguous United States only, and shipping is free.

Most orders are processed for shipment or leave our warehouse within 1-2 business days of your order confirmation date, unless otherwise specified. Delivery or transit times will vary depending on the size of the package and the delivery location. Small and medium-sized packages are generally delivered within 3-7 business days (excluding weekends and holidays) from the date the packages leave our warehouse. Orders containing DPF Delete Pipe or other large parts may still qualify for free shipping. However, these items require special handling and are usually shipped via truck freight where delivery or transit times may take a bit longer (see Truck Freight information below). In addition, there may be instances in which orders with multiple parts/items will have multiple tracking numbers depending on which warehouses the parts/items will be coming from. While delivery timeframes are estimates and may occasionally vary due to carrier or external factors, we remain committed to assisting our customers and will provide support in case of unexpected delays.

Truck freight applies to orders with large parts or items—such as DPF Delete Pipe—that require special handling due to their shape, weight, or packaging. Orders with these characteristics are shipped via truck freight. Orders are usually processed for shipment within 3-4 business days of your order confirmation date, unless otherwise specified. Delivery may take up to 10-14 business days (excluding weekends and holidays) within the contiguous United States. Most truck freight shipments within the contiguous United States qualify for free standard shipping. In rare cases where special accessorial services are required (e.g., remote area delivery or residential lift-gate), additional charges may apply and will be clearly communicated before shipment.

To ensure a fast and safe delivery we use FedEx, DHL, USPS, & UPS Ground/Air shipping services. Available shipping methods may vary for different types of products and shipping destinations. Once shipping is confirmed, it will be set for pickup by the carrier. Delivery can be tracked via tracking number sent to your email. Some products which require more time, generally due to physical location, carrier or warehouse accessibility, and other economic conditions (i.e. delay at the border, pandemic, etc.) Shipping can be tracked via tracking number. For custom or made to order items shipping time varies dramatically as they may have to be manufactured, painted, modified or assembled.

We currently offer free shipping within the contiguous United States only. Unfortunately, we do not ship to Alaska or Hawaii. Therefore, these two states are not available in the checkout state selection, and orders cannot be placed with shipping addresses in AK or HI.

Upon receiving your order, inspect all shipping package(s) and items thoroughly for signs of damaged, missing, or incorrect parts. Our warehouses exert all efforts to prevent shipping damage, but it does occur on occasion. If you happen to receive a damaged part, please call us immediately. We will work directly with the carrier to resolve the issue and ensure proper resolution. Claims regarding damaged, missing, or incorrect items must be reported within 45 calendar days from the delivery date to ensure proper investigation and resolution.